The IMI's study rigorously measured the application of management training (through business projects) as a means of bridging competency gaps in an after-sales network management development programme, and the achievement of the IMI’s Automotive Management Accreditation (AMA).
The results
- Up to 118% and 212% ROI respectively from the management training interventions.
(each £1 invested returned between £1 and £2, allowing for full training costs) - A detailed analysis of a manager’s CSI (Customer Service Index) data, before and after his AMA management development, showed a link between his team’s performance, increased CSI score and a reduced monthly variance in the CSI score
- Line manager confirmation of exceptional personal growth in the managers
- Positive and sustained behaviour change in the managers and their teams
The study also found benefits of junior, middle and senior managers and their companies committing to a management degree. The study found:
- Substantial increase in confidence and ability to do their job in terms of their technical knowledge, skills and conceptual and analytical abilities.
- The belief that job opportunities had increased:
- 6 out of 8 had secured at least one of their previous roles with the degree.
- 11 of the 13 are now senior managers, the remaining with clear progression.
- Sustained impact required a strong focus on career development, both during and after their studies, when the real benefits of a mature manager are realised.
- There is an increasing need for executive and senior management to recognise that aspiring managers, having come through this type of programme, are crucial to challenging and shaping the future of their automotive business.
Mercedes Benz Management and Leadership Program
Case Study: BSc Automotive Retail Management
Case Study - Automotive MSc
Case Study: AMA With John Clark Motor Group
